Privacy Policy

Last updated: October 1, 2026

SNOWVEX™ operates this store and website, including all related information, content, features, tools, products and services (collectively, the "Services"). SNOWVEX™ uses Shopify to provide the Services.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website, use our Services, make a purchase, or otherwise communicate with us.

By using our Services, you acknowledge that you have read and understood this Privacy Policy. Where applicable law requires your consent, we will obtain it in the manner required by law.

Personal Information We Collect

Depending on how you interact with our Services and where you live, we may collect the following categories of personal information:

• Contact information, such as your name, email address, telephone number, billing address and shipping address.

• Payment and transaction information, such as payment method, transaction details, order history and payment confirmation. Payment card information may be processed directly by our payment providers.

• Account information, such as your account credentials, preferences and settings, if you create an account.

• Shopping activity, such as products you view, add to your cart, save, purchase, return or exchange.

• Communications, including information you provide when contacting customer support.

• Device and technical information, such as IP address, browser type, device information, network information and identifiers.

• Usage information, such as how you interact with and navigate our website.

• Information obtained from cookies and similar technologies, where permitted by applicable law.

We do not intentionally collect sensitive personal information unless it is necessary and permitted by applicable law.

How We Collect Personal Information

We may collect information:

• Directly from you, such as when you place an order, create an account, subscribe to communications or contact us.

• Automatically, when you browse or interact with our website through cookies and similar technologies.

• From service providers, such as Shopify, payment processors, analytics providers, advertising providers, fulfillment partners and shipping providers.

• From other third parties, where permitted by applicable law.

How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing Our Services

We use your information to process and fulfill orders, process payments, arrange shipping, manage returns and exchanges, provide customer support, maintain accounts and improve your shopping experience.

Marketing and Advertising

Where permitted by applicable law and, where required, with your consent, we may use your information to send promotional communications or show you advertisements for SNOWVEX products.

This may include personalized advertising based on your interactions with our website, products viewed, purchases or other online activity.

You can unsubscribe from promotional emails at any time by using the unsubscribe option included in the communication.

Depending on where you live, you may also have additional rights regarding targeted advertising and certain forms of data sharing.

Security and Fraud Prevention

We may use personal information to authenticate accounts, process secure payments, detect and prevent fraud, investigate potentially unlawful activity and protect our Services, customers and business.

Communications

We use your information to respond to questions, provide customer support, communicate about your orders and maintain our relationship with you.

Legal and Compliance Purposes

We may process personal information where necessary to comply with applicable laws, respond to lawful requests from authorities, resolve disputes, enforce our terms and protect our legal rights.

How We Share Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our business and provide our Services.

These parties may include:

• Shopify, which provides the ecommerce platform supporting our store.

• Payment processors that process transactions and payments.

• Shipping and fulfillment providers that help deliver orders.

• Technology and service providers, including hosting, analytics, customer support and security providers.

• Marketing and advertising partners, where permitted by applicable law.

• Professional advisers, such as legal, accounting or financial advisers.

• Government authorities or law enforcement, where required or permitted by law.

• Business transaction parties, in connection with a merger, acquisition, financing, sale of assets, bankruptcy or similar transaction.

We do not sell your personal information for money.

Where applicable law gives you the right to opt out of certain forms of targeted advertising, sale or sharing of personal information, you may exercise that right through the mechanisms available on our website or by contacting us.

Shopify

Our store is powered by Shopify. Shopify may collect and process personal information relating to your use of our Services in order to provide and improve its platform and related services.

Your information may be processed by Shopify and other service providers in countries outside the country where you live.

For more information about how Shopify processes personal information, please review Shopify's privacy information.

Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, remember preferences, understand website usage, provide security and, where permitted, support analytics and advertising.

Some cookies are necessary for the operation of the website, while others may be used for analytics or personalized advertising.

Depending on your location, you may be able to manage or reject certain non-essential cookies through our cookie settings or your browser settings.

Where required by law, we will request consent before placing or using non-essential cookies.

International Transfers

SNOWVEX™ is based in Brazil, and our service providers may be located in Brazil, Canada, the United States, Europe or other countries.

As a result, your personal information may be transferred to, stored in or processed in countries outside your country of residence.

Where applicable law requires safeguards for international transfers, we will use appropriate legal mechanisms and safeguards.

For customers in the European Economic Area, we will comply with applicable requirements for international transfers of personal information under European data protection law.

Your Privacy Rights

Your privacy rights depend on where you live. Subject to applicable law and certain exceptions, you may have rights including:

• The right to access personal information we hold about you.

• The right to request correction of inaccurate or incomplete information.

• The right to request deletion or cancellation of personal information.

• The right to object to or restrict certain processing.

• The right to withdraw consent where processing is based on consent.

• The right to data portability, where applicable.

• The right to opt out of certain marketing or targeted advertising.

• The right to submit a privacy complaint to the applicable supervisory authority.

Canada

Depending on the province or territory and the law applicable to your information, you may have rights to access and correct personal information and to challenge how your information is handled.

Canadian privacy laws may include federal PIPEDA and substantially similar provincial privacy legislation. In particular, Alberta, British Columbia and Quebec have private-sector privacy laws that may apply instead of PIPEDA in certain circumstances.

Mexico

If you are located in Mexico, you may have rights under applicable Mexican data protection law, including the ARCO rights:

• Access — request access to your personal information.

• Rectification — request correction of inaccurate or incomplete information.

• Cancellation — request deletion of your personal information where legally applicable.

• Opposition — object to certain processing of your personal information.

Mexican law also requires privacy notices to identify, among other things, the responsible party, categories of personal information, purposes of processing, available mechanisms to limit use or disclosure, and procedures for exercising ARCO rights.

Chile

If you are located in Chile, you may have rights regarding access, correction, deletion and other forms of control over your personal information under applicable Chilean law.

Chile's new personal data protection framework under Law 21.719 is scheduled to enter into force on December 1, 2026. This framework includes expanded rights for data subjects and rules concerning international transfers and processing of personal information.

Spain and the European Economic Area

If you are located in Spain or another country in the European Economic Area, you may have rights under the GDPR, including:

• Access

• Rectification

• Erasure

• Restriction of processing

• Data portability

• Objection

• Withdrawal of consent where applicable

You may also have the right to lodge a complaint with your local data protection authority.

The Spanish Data Protection Agency (AEPD) identifies these rights under the GDPR.

How to Exercise Your Rights

To exercise a privacy right or ask a question about how we handle your information, contact us at:

contactosnowvex@yahoo.com

Please include enough information for us to understand and verify your request. We may need to verify your identity before completing certain requests, as permitted or required by applicable law.

We will respond within the timeframe required by the law applicable to your request.

Children's Privacy

Our Services are not directed to children who are below the applicable age of consent in their jurisdiction.

We do not knowingly collect personal information from children where doing so is prohibited by applicable law.

If you believe a child has provided us with personal information, please contact us at contactosnowvex@yahoo.com so that we can review and take appropriate action.

Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide our Services, maintain business and transaction records, comply with legal obligations, resolve disputes and enforce our agreements.

Retention periods may vary depending on the type of information and the applicable legal requirements.

Third-Party Websites

Our Services may contain links to websites, applications or services operated by third parties.

We are not responsible for the privacy practices, security or content of third-party websites. We encourage you to review their privacy policies before providing them with personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Services, technology or applicable legal requirements.

When we make changes, we will update the "Last updated" date at the top of this policy and provide additional notice where required by law.

Contact Us

If you have questions about this Privacy Policy, our privacy practices or your personal information, please contact us:

SNOWVEX™
Email: contactosnowvex@yahoo.com
Address: Rua Alvorada, São José dos Pinhais, PR, 83060-790, Brazil