Shipping policy
Shipping Policy
We currently ship to customers in the United States, Canada, Mexico, Chile, and Spain.
Please allow 48 hours after completing your payment for us to process your order.
Order Cancellations
Need to cancel your order? No problem — email us at contactosnowvex@yahoo.com as soon as possible using the same email address you used at checkout.
Because we process orders quickly, there is only a limited window to cancel your order before it is shipped.
If your order has not shipped yet, we’ll issue a full refund.
If your order has already shipped, we may not be able to cancel it. In that case, you can contact us and, where applicable, use your rights under our Return & Refund Policy.
Shipping Times
United States: 5–18 business days
Canada: 7–18 business days
Mexico: 7–18 business days
Chile: 7–18 business days
Spain: 7–18 business days
Please note that these are estimated delivery times, not guaranteed delivery dates. Delivery times may vary due to customs processing, carrier delays, holidays, weather, or other circumstances outside our reasonable control.
Orders may be shipped directly from one of our international fulfillment partners, depending on product availability and destination.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with your tracking information when available.
If you have any questions about your order or tracking information, contact us at:
SNOWVEX™ will comply with all mandatory consumer rights and delivery requirements applicable in the country where you purchase, including applicable protections in the United States, Canada, Mexico, Chile, and Spain.